Privacy Policy
Last updated: 2026
Customer Privacy Notice
Your privacy is important to us.
This Privacy Notice explains our data practices in a format that is easy to read and navigate.
Please read the sections below to understand how we collect, use, share, and safeguard your information. This helps us provide a seamless unit and user experience.
Information We May Collect
We may collect three main types of information related to you or your use of our products and services:
- Information from or about you
- Information from or about your Genesis Systems unit
- Depending on the Genesis Systems products and services you request, own, or use, not all of these types of information may be applicable to you.
When You Interact With Us Before Purchase
When you visit our website, attend a Genesis Systems event, or contact us with questions or product requests, we may collect information from or about you.
This may include information about your unit, your company or employer, or third parties. We may collect it in person, online, by telephone, or by email.
For example, we may collect:
- Contact information like your name, address, and email
- Communications such as phone calls, emails, or form submissions
- Technical details like browser type, IP address, or region to help us optimize performance
- Information from public databases, partners, installers, or social media platforms
Information From or About You
When you interact with Genesis Systems, we may collect certain information from or about you to help us provide services, communicate effectively, and optimize your overall experience.
| Categories of Data | Description | Purpose |
|---|---|---|
| Contact Information | Your name, address, region, email, phone number, contact preference | To communicate with you, process your request, and provide products or services |
| Communications or Interactions | Your requests for information, calls, emails, in-person communications, tours, newsletters, and Genesis Systems events | To communicate with you, confirm eligibility, and provide products or services |
| Network Activity Information & Analytics | Your unit model, browser type, operating system, region, weather, IP address, pixel tags, cookies | Optimize website and app performance, and water and/or CO₂ production analytics |
We may also receive information about you from public databases, joint marketing partners, certified installers, affiliates, business partners, and social media platforms.
When you visit our website, we may use cookies, pixel tags, analytics tools, and similar third-party technologies. These tools help provide and optimize your experience.
Cookies
Cookies are pieces of information stored directly on the computer you are using.
Cookies allow us to collect information such as your browser type, pages visited, language preferences, and other web traffic data.
We and our service providers use this information for security and online navigation. We also use it to display information effectively and personalize your experience.
We also gather statistics about website usage to improve design and functionality. These cookies are necessary to provide our services.
Pixel Tags & Similar Technologies
Pixel tags, also known as web beacons and clear GIFs, may be used with some digital services. For example, they can track clicks on communications.
This lets us know whether an email has been opened. We can then measure campaign success and compile statistics about digital-service usage and response rates.
If you prefer not to allow this function, you may choose not to click text or graphic links in the email communication you receive from us, or unsubscribe from such communications in their entirety.
When You Are a Genesis Systems Customer
If you own or service a Genesis Systems unit, we may collect other information from or about you, your unit, or third parties.
We may collect such information either through remote access or in person (for example, during a service appointment).
Depending on which of our products and services you request or use, not all of these types of information may be applicable to you.
Genesis Systems Account
Customers who purchase certain Genesis Systems products may create a Genesis Systems Account hosted on our website.
You can access your account to update your information at any time, including limited warranty registration.
The information contained in your account includes:
- Status of your order
- Customer registration information
- Warranty and other documentation for your Genesis Systems products
- Payment method information
- General product information (unit identification number, serial numbers, service plan information, connectivity packages), financing agreements, and similar details.
Diagnostic Data
Genesis Systems uses diagnostic logs to keep our products and services up to date. We use them to troubleshoot problems and make continuous improvements.
We aim to collect the minimum level of diagnostic data necessary to help keep your unit reliable, secure, and operating normally.
Diagnostics may include unit configuration, firmware, energy use, electronic-system state, and other system-to-system data. We use this data to identify bugs and conduct technical evaluations.
In some cases, we use diagnostic logs as basic error information. This helps us determine whether an immediate or future software release can address the problem.
Tracking & Analytics Technologies
We may use analytics and marketing technologies to understand how visitors interact with our website. We use this information to improve our services.
- Google Analytics and Google Tag Manager
- Meta (Facebook) Pixel
- Microsoft Clarity
These tools may collect information such as pages visited, browser type, device information, approximate location, and interaction data.
How We May Use Your Information
We may use the information we collect to:
- Communicate with you
- Fulfill our products and services
- Improve and enhance development of our products and services
This includes contacting you about important safety information and product recalls.
It also includes presenting tailored products and offers, responding to your inquiries, and fulfilling requests for product information, Genesis Systems updates, and other events.
Sharing Your Information
We may share information with:
- Our service providers, business partners, and affiliates
- Third parties you authorize
- Other third parties as required by law
We limit how and with whom we share your personal data.
We may share your information for payment processing, order fulfillment, product installation, customer service, marketing, financing, service or repair, and similar services.
Website Linkages
As users explore www.genesissystems.com they may encounter links to other Genesis Systems and non–Genesis Systems websites.
These websites may have different features, privacy notices, and processes that are not associated with our website.
Choice & Transparency
We enable you to access and control the data that we collect, use, and share.
You can manage your data through device permissions, in-app settings, communication preferences, your Genesis Systems Account, and unit data-sharing controls.
Privacy Questions
For privacy questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us.
Email: support@genesissystems.com
Phone: (877) 692-8375
Cookie Consent & Preferences
When you visit our website, you may see a cookie consent prompt. It lets you accept or decline non-essential cookies, such as analytics and marketing technologies.
These tracking technologies activate only after you provide consent. You may change or withdraw your consent at any time by selecting "Cookie Preferences" on our website.